Title
Consider and take action on a resolution authorizing an addendum to an existing agreement with Tyler Technologies for credit card merchant services (Director of Finance)
Background:
Approval of this item will authorize the City Manager to execute a contract with Tyler Payments for credit card merchant services. The City currently accepts approximately 232,354 credit card payments for $32,784,420 a year for utility bills, court fines, building, planning, and fire marshal permits and licenses, retiree health premiums, and other miscellaneous revenue totaling $1,073,820 in fees. This item will allow the City to switch to a pass-thru model of fees for all Building, Code Enforcement, Planning and Fire Marshal permits, licenses, and fees. Approval of this item will also authorize a one-time setup charge of $18,125.00 to replace our dated credit card equipment with new PCI complaint equipment, which will eliminate staff from handling customer credit cards at over-the-counter transactions.
With the continued growth of electronic payments and to ensure the City is getting the best value for this service, a Request for Proposal was issued on September 20, 2023. Proposals were received from three vendors: Catalis Payments LLC, Core Business Technologies, and Tyler Technologies. Based upon the stated criteria in the RFP, the evaluation team unanimously recommended Tyler Technologies to replace the services currently provided by Global Payment Services. The proposed contract is for a three-year initial term, with two one-year renewal terms available, upon mutual agreement of both parties.
Staff is committed to finding ways to increase payment options for citizens while containing costs to the City. Credit Card costs have been steadily increasing due to increased use by citizens as well as increased costs from providers in service fees and interchange fees. The finance department has looked for additional ways to provide online payment services such as ...
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